Terms of Use

Platform Health provides technology and administration only: the website, store, cart, checkout, accounts and secure messaging that Robert Lufkin MD uses. Platform Health does not practice medicine, does not employ or direct the clinicians who care for you, and does not diagnose, treat or prescribe. Nothing on this site is medical advice.

Clinical services are provided by independent licensed providers. Every diagnosis, treatment and prescribing decision is theirs alone. Treatment and prescription approval are never guaranteed.

This store belongs to Robert Lufkin MD. Robert Lufkin MD is the seller of record for the products in its store. Platform Health is the merchant of record: it processes your payment, collects and remits sales tax where the law requires, and pays out Robert Lufkin MD’s proceeds. Platform Health receives a fee for marketplace and payment services. Where a store is run for an influencer, Platform Health is the seller, and the checkout says so.

Buying from the store is governed by the Terms of Sale and Shipping & Returns.

A telehealth program is provided by an independent medical group that is not owned or controlled by Robert Lufkin MD or Platform Health. Before your visit you will see its name, its own telehealth consent and its Notice of Privacy Practices. A prescription product is never sold from the store: if a clinician prescribes one, you may fill it at any pharmacy you choose. If the clinician decides treatment isn’t right for you, you are not charged for medication. See the Telehealth Disclaimer.

Compounded medications are not approved by the FDA, and the FDA does not review them for safety, effectiveness or quality before they are marketed. A compounding pharmacy being licensed or regulated, including a “503A” pharmacy, does not mean the FDA has approved the medications it compounds.

You must be 18 or older to create an account or use a telehealth program. You agree to give accurate information — including the state you live in and where you will be during a visit — and to keep your password private. Please do not resell what you buy here, scrape or load-test the site, or use it to break the law.

Marketing emails and texts are optional and separate from these terms. You can opt out at any time: reply STOP to a text, use the unsubscribe link in an email, or change your preferences in your account.

A subscription or program that renews shows its price, how often you are charged, the first charge date and how to cancel next to the purchase button, and you agree to those terms separately before you are charged. You can cancel online at any time from your account, under Subscriptions — no call or chat needed. Cancelling stops future charges; you keep access until the end of the period you have paid for. We remind you before a free trial converts and before an annual renewal.

Arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules. Either party may instead bring an individual claim in small-claims court. Nothing here limits a claim you may bring against an independent clinical provider, which is governed by that provider’s own terms, or any right you have that the law does not allow to be waived.

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles, except where the law of the state you live in gives you protections that cannot be waived. Any court proceeding allowed by these terms will be in the federal or state courts of New Castle County, Delaware.

When these terms change we publish a new version with its date above and ask you to accept it before you continue. The version you accepted is kept on your record.

About an order: write to Robert Lufkin MD. About these terms: Longevity Health Labs, LLC d/b/a Platform Health, at legal@joinplatformhealth.com.